Clarity & Connection Within Privacy Policy

Clarity and Connection Within is committed to protecting the privacy and confidentiality of all clients. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information necessary to provide holistic services, including but not limited to:

  • Full name, contact details, and date of birth

  • Relevant medical history (as voluntarily disclosed)

  • Information shared during consultations or sessions

  • Payment details for processing transactions

Personal information is collected directly from the client through consultations, booking forms, emails, or our website.

2. Use of Personal Information

We use personal information to:

  • Provide holistic and wellness services

  • Manage bookings and client communication

  • Maintain accurate records for internal purposes

  • Ensure compliance with Australian laws and ethical obligations

We will not use personal information for any purpose other than those stated unless required by law or with the client's consent.

3. Confidentiality and Disclosure

Confidentiality is at the core of our services. All client information is kept strictly confidential, except when:

  • The client provides written consent for disclosure

  • Required by law, such as in cases of legal investigations

  • There is an immediate risk of harm to the client or others

We do not share personal information with third parties for marketing or external purposes.

4. Storage and Security of Information

We take reasonable steps to protect personal information from unauthorised access, loss, or misuse. Measures include:

  • Secure digital storage with password protection

  • Limited access to client files only by authorised personnel

  • Confidential disposal of physical records when no longer required

If a data breach occurs, we will follow the Notifiable Data Breaches (NDB) scheme under the Privacy Act.

5. Client Rights and Access to Information

Clients have the right to:

  • Access personal information held about them

  • Request corrections to inaccurate or outdated information

  • Withdraw consent for data collection (where applicable)

Requests for access or amendments must be made in writing and will be processed within a reasonable timeframe.

6. Online Privacy and Website Use

When using our website, we may collect:

  • Cookies and analytics data to improve user experience

  • Voluntarily provided contact details for inquiries

We do not store sensitive information through website interactions. External links on our website are not covered by this policy.

7. Contact Information

For questions regarding privacy, data security, or to make a request regarding personal information, please contact us at:

Clarity and Connection Within
clarityconnectionwithin@outlook.com
0432 418 573
www.clarityandconnectionwithin.com.au

We are committed to upholding client confidentiality and privacy in alignment with Australian legal standards.